Returns and Refunds
Order Changes & Exchanges
Please review your order details carefully, including size, design, and quantity, before confirming. Due to our fast processing, we cannot accept returns or exchanges for incorrect selections, such as item type, size, design, or address.
If you make an error, you have a 6-hour window from placing your order to cancel and reorder. If you have any questions before placing your order, please contact us. Your satisfaction is our priority.
Canceling Orders
You may cancel your order within 6 hours of placement. Cancellations outside this timeframe may not be possible if your order is already in processing or shipping. A 10% cancellation fee will apply. To cancel, email [email protected].
Return Window
You can return items within 30 days of delivery. After this period, orders are considered accepted, and refunds will not be issued.
Eligible Conditions for Returns
- Damaged or broken items
- Incorrect design received
- Size or material differs from what was ordered
- Incorrect product delivered
- Product description does not match the item received
Condition of Returned Items
- Must be in original condition and packaging
- Must not be worn, washed, or altered
- Defects must be due to our error
- Original tags must be attached
- Minor issues, such as stray threads, are not eligible
Required for Refunds
- Shipping label/receipt
- Proof of purchase
- Evidence of defects
- Relevant email screenshots
Return and Refund Process
- Email your refund request and documentation to [email protected].
- Our Customer Service team will review and respond within 2-3 business days.
- Ensure email notifications are enabled.
Note: Refunds are subject to confirmation of return eligibility.
Return Shipping Costs
Customers are responsible for return shipping costs, which will not be deducted from the refund amount.
Refund Processing Time
Once we receive your returned item, please allow up to 2 business days for processing. You will be notified by email, and a full refund, including any original shipping fees, will be issued.
Awaiting Your Refund?
- Verify your bank account details
- Contact your credit card company, as processing times can vary.
- Refunds typically take 10-15 days to appear, depending on your card provider’s policies.
- If you still do not see your refund, email [email protected]. We aim to respond within 2-3 business days.
IMPORTANT NOTES
- Our return policy is valid for 30 days from delivery. Orders are considered accepted after this period, and refunds cannot be provided.
- Returns are free of additional fees, except for return shipping costs paid by the customer.
- We are not responsible for returns lost or damaged in transit or those made without proper communication.
